Terms and Conditions
These terms and conditions cover your relationship with VeggieBox and all orders that you make with us. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.
We reserve the right to review and amend these conditions from time to time.
If you are a consumer (e.g. an individual not acting as a business) there are certain terms implied under your statutory rights which we cannot exclude or limit. It is important for you to know that nothing in our terms and conditions affects your statutory rights. If you would like more information on your rights as a consumer contact your local Citizens Advice Bureau or Trading Standards Office.
1 Account creation
You must be at least 18 years of age (or a business operated by someone at least 18 years of age) to open an account with us.
You must ensure that the details you provide are complete and accurate, including your delivery instructions.Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by calling our customer services team.You will be asked to create a password as part of the online account creation process. If your account is created over the phone a password will be generated for you and we recommend that this is changed immediately via the ‘log into your account’ section of our website. Your password must be kept confidential and you will be responsible for all activities that occur and all orders (including those for alcohol) that are submitted under its use.
You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.
We reserve the right to require that you change your password and to suspend or cancel your account where we have reason to believe there has been or could be a breach of website security.
Your account with VeggieBox is not a credit account and payment will be required when your order is processed.
It is your responsibility (at your own cost) to obtain the necessary tools and services (computer, telephone, internet connection etc) to access and manage your VeggieBox account.
You must ensure that VeggieBox is supplied with a suitable and agreeable means by which to obtain payment. Credit/Debit Card or PayPal are accepted
3. Ordering and purchasing
You must be over the age of eighteen to purchase alcohol from VeggieBox. If you have ordered alcohol from us and cannot be at home to take receipt of your delivery, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order. Anyone who appears to be under the age of 21 may be asked for proof of age and where such proof cannot be provided at the point of delivery VeggieBox reserves the right to refuse delivery of alcohol. Such refusals will be credited in full, however, we will bear no liability for such refusal.
4. Delivery and delivery instructions
No order placed online is accepted from us until our website displays an order confirmation message. You will receive an ‘order confirmation’ email and this email should be kept for reference until your order has been delivered and accepted as correct.
While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be, available for delivery at the time of accepting an order. If we are unable to deliver an item you have ordered we may offer a reasonable substitute. You may reject this substitute and you will not be charged for it, or where payment has already been taken you will be refunded any amount paid for that item. Where we do not offer a substitute product the item will be removed from your order and again you will not be charged for it, or where payment has already been taken you will be refunded any amount paid for that item. We will bear no liability for the unavailability of our products.
All of the products that we offer are subject to variations in seasonal availability and supply price. Hence, if you set up a regular (repeat) order for a product or products the price of those items will change over time from when you first ordered them. You accept that the price to be paid for all items in your order will be that stated on the website at the time of the order submission.
Where an item has been displayed on our website with an incorrect, erroneous price we reserve the right to remove that item from your order, amend the price to one that is correct or to not deliver the item and refund the price paid.
All prices displayed on the website are inclusive of any applicable taxes and duty (including VAT).
You are entitled to cancel payment for products where there has been fraudulent use of your payment card (despite the above provisions). Where a fraudulent payment has already been made then you should contact your card issuer for credit back to your card.
We only sell to consumers and you must not resell any products ordered from us.
Calls to and from customer services and our payment team will be recorded for training purposes.
5.Cancellation and Returns
We will deliver to the address stated in your VeggieBox account (herein also referred to as “home”).
We reserve the right not to deliver to all locations, or not to deliver all products to all locations. For area of coverage please refer to the website’s Delivery page
It is your responsibility to make suitable arrangements to receive your delivery. The delivery details section of your account is important as it allows you to leave instructions of a suitable location where your delivery can be left if you are not at home to take receipt of the goods, which forms part of our contract under these terms and conditions.
Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. Where the delivery instructions have been followed; we will not accept any liability for damage to, or theft of your goods, nor will we accept any liability for any incidents which may arise as a result of the theft or damage to such goods (including alcohol).
In order to maximize efficiency and reduce food all orders are delivered next day. We will aim to keep next day delivery at all times, however, we reserve the right to change it (either temporarily or permanently) and we will notify you of any such changes.
The time that your order is delivered on that day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week, however, we make no guarantee of this time and accept no liability for inconvenience or loss as a result of a deviation from it.
We cannot accept liability for any inconvenience or loss where we are unable to deliver to you, or deliver to you late, for reasons beyond our control (e.g. adverse weather, vehicle breakdown, traffic congestion, strike actions, supplier failures). We will of course refund you for any part of your order which is not delivered, or which has been compromised as a result of the delay.
To minimise our carbon footprint VeggieBox reserves the right not to provide a printed receipt with your delivery. Your delivered goods and their value can be viewed online via your VeggieBox account.
You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products you receive that were not ordered, are faulty, have been substituted with a product that is unacceptable to you
or that were delivered without us following these terms and conditions. However, such liability will be limited to the value of the erroneous and / or undelivered goods.
You may cancel your account with us at any time either online or by notifying us in writing, over the phone or by email. Suspending or cancelling your account will not affect or remove any rights or liabilities accrued up until that point and any orders submitted (as per 4.3) prior to your account cancellation will remain binding.
VeggieBox may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
With the exclusion of perishable goods, our customers who are consumers (e.g. those ordering outside of the course of their business or trade) have the right to cancel their order at any time until the expiry of the fourteenth day after the date of delivery. This can be done by notifying us by telephone, email or post. We may request the return or collection of these goods and refund you the price paid for them less our reasonable costs in collecting the goods.
You can cancel your order either online or by phone or email. Cancellations made online by phone or email, before your delivery are free
6.Warranties & applicable law
We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your mis-use, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If, upon examination, they are defective or faulty we will gladly refund you the price paid for them.